Returns & refunds

Eligibility, the return-request process, return shipping and refund timing.

 

90-day return window

You may request a return within 90 calendar days after receiving your order.

Change-of-mind returns

Items returned because you changed your mind must be unused, unopened and in their original packaging.

Damaged, defective or incorrect items

Contact us with your order number and a description of the problem. Opening the packaging to inspect an item does not, by itself, make a damaged, defective or incorrect item ineligible for a return.

Please contact us for return instructions before sending anything back. These conditions do not limit any mandatory consumer rights.

How to request a return

  1. Email services@carphookworks.com.
  2. Include the order number, the item concerned and the reason for the return.
  3. Wait for return instructions before sending the item.

Return shipping

For damaged, defective or incorrect items, we cover the return shipping cost. For change-of-mind returns, the customer pays the return shipping cost. We do not charge a restocking fee.

Refund review and timing

A refund is issued after the returned item is received and confirmed to meet the stated return conditions. Approved refunds are processed within 7 business days after the returned item is received.

Refunds are returned to the original payment method.

Exchanges

Direct exchanges are not accepted.

Return and refund questions

Contact services@carphookworks.com before sending an item back.